Cancellation policy

PQS TECH SOLUTIONS LIMITED – WEB-STORE TERMS AND CONDITIONS

PQS Tech Solutions Limited is a company incorporated in England and Wales (Company No: 07877176) with its registered office at 20 Spinning Mill Town Street, Farsley, Pudsey, England, LS28 5UJ. Under this contract, PQS Tech Solutions Limited acts as the "Seller", facilitating the sale of new and used geospatial equipment and providing access to specialised software. PQS acts as an intermediary for third-party software warranties while maintaining its role as the primary contractual party for equipment sales.

1. Basis of Sale and Online Orders

  • Exclusion of Other Terms: These Conditions apply to all purchases via the web-store to the exclusion of any other terms the Purchaser seeks to impose.

  • Order Process: A contract is formed when you complete the checkout process and PQS issues an email confirmation.

  • Product Descriptions: Any drawings or illustrations on the website are for illustrative purposes only and do not form part of the contract.

  • Right to Amend: PQS reserves the right to amend the published specification of equipment without notice.

2. Equipment Condition and Inspection

  • "As Seen" Sales: New and used equipment is sold "as seen." PQS makes no representations regarding quality or fitness for a specific purpose beyond the provided description.

  • Inspection: By completing a purchase, the Purchaser acknowledges they have had a reasonable opportunity to satisfy themselves as to the quality and condition of the equipment.

  • Manufacturer Warranties: Where possible, PQS will assign the benefit of any existing manufacturer warranties to the Purchaser.

3. Price, Payment, and Shipping

  • Currency and VAT: All prices are in pounds sterling and exclude VAT unless stated otherwise.

  • Shipping: Shipping costs are identified separately at checkout and are paid in full by the User.

  • Payment Gateways: Online payments are processed via Shopify Payments or via BACS for pre-approved corporate accounts.

  • Late Payment: Interest on overdue sums will accrue at 8% a year above the Bank of England's base rate, calculated daily from the due date until payment is made.

4. Delivery, Title, and Risk

  • Risk: The risk of damage to or loss of equipment passes to the Purchaser upon completion of delivery.

  • Retention of Title: Legal and beneficial ownership of the equipment shall not pass to the Purchaser until PQS has received payment in full (in cleared funds) for the equipment and all other sums which are or which become due to PQS.

  • Storage and Identification: Until title passes, the Purchaser shall store the equipment separately from other goods, ensure they remain identifiable as PQS’s property, and maintain them in satisfactory condition.

  • Right of Recovery: If payment is overdue, or the Purchaser suffers an insolvency event, PQS may enter any premises of the Purchaser or any third party where the equipment is stored in order to recover it.

5. Returns, Refunds, and Re-stocking

  • Standard Return Window: Items must be returned unused, undamaged, and fully resaleable within 10 working days of receipt.

  • Return Shipping: The cost of returning non-faulty goods is paid by the customer. The customer is liable for any goods that arrive damaged due to poor packing.

  • Re-stocking Charge: If goods are returned after 14 working days or are not in a fully resaleable condition, we reserve the right to refuse a refund or deduct a 25% re-stocking charge.

6. Consumer Rights (Statutory Withdrawal)

  • 14-Day Right: Users acting as "consumers" have a statutory right to withdraw within 14 calendar days of receipt without justification.

  • Condition: PQS reserves the right to withhold refund amounts for any loss in value of the goods resulting from unnecessary handling by the consumer.

7. Purchase Options and Credit Accounts

  • Payment Terms: For limited companies with approved credit accounts, payment terms are strictly 30 days from the date of invoice.

  • Time of the Essence: By placing an order, you agree that the time for payment is of the essence.

  • BACS / Bank Transfer: Corporate accounts may settle invoices via bank transfer to: Barclays Bank | Sort Code: 20-33-42 | Account No: 73120252.

8. Cancellation and Termination

  • Business Cancellations: For B2B transactions, the contract is formed once we accept the order. Either party may terminate if the other commits a material breach not remedied within 25 days.

  • Non-Payment: PQS reserves the right to cancel the contract and suspend all deliveries if the customer fails to pay any amount due within 7 days of being notified of a default.

  • Order Amendments: Once an order is confirmed, any amendments must be agreed upon in writing by an authorised representative of PQS.

9. Limitation of Liability

  • Total Cap: PQS’s total liability for losses arising under or in connection with a web-store purchase shall be limited to the Purchase Price of the equipment.

  • Excluded Losses: PQS is not liable for loss of profit, loss of business, or any indirect or consequential loss.

10. Governing Law

  • Jurisdiction: These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction over any disputes.